Privacy Policy for Solicon® Conservatory Roofs
Effective Date: [Insert Date]
At Solicon® Conservatory Roofs, operated by S C ROOFS LIMITED (Company No. 13598055), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and store your information, and your rights under applicable data protection laws.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Information: Name, address, email, phone number, and other contact details.
- Transaction Information: Details of payments and purchases.
- Website Usage Information: Data collected through cookies and similar technologies (e.g., IP address, browser type, and activity on our website).
- Communication Records: Emails, phone calls, or other correspondence.
2. How We Use Your Data
We use your personal data for the following purposes:
- Service Delivery: To provide our products and services, including conservatory roof replacement services.
- Customer Support: To respond to enquiries and provide after-sales support.
- Marketing: To send promotional emails or offers (with your consent).
- Compliance: To meet legal obligations, such as tax and accounting requirements.
- Website Optimisation: To monitor and improve website performance and usability.
3. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
- Consent: Where you have provided consent (e.g., subscribing to newsletters).
- Contract: To fulfil our contractual obligations to you.
- Legal Obligation: To comply with applicable laws.
- Legitimate Interests: For purposes such as fraud prevention, improving services, or understanding customer needs.
4. Cookies and Similar Technologies
Our website uses cookies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: To understand user interactions and improve our website.
- Marketing Cookies: To deliver relevant advertisements.
Managing Cookies:
You can manage or disable cookies through your browser settings. For more information, visit https://www.allaboutcookies.org/.
5. Sharing Your Data
We do not sell or rent your data. However, we may share your information with:
- Service Providers: Third parties who assist us in delivering services (e.g., payment processors or delivery services).
- Legal Authorities: Where required by law.
- IT Providers: To ensure website security and data storage.
All third parties are required to handle your data in accordance with applicable laws and under strict confidentiality.
6. International Data Transfers
If your data is transferred outside the UK, we ensure adequate protection by using:
- UK adequacy decisions.
- Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Customer data: Retained for 6 years for tax and accounting purposes.
- Marketing data: Retained until you withdraw consent.
8. Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Rectify inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Limit how your data is processed.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to data processing based on legitimate interests.
- Withdraw Consent: At any time for marketing or other purposes where consent is required.
To exercise your rights, please contact us using the details below.
9. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us:
S C ROOFS LIMITED
Trading as Solicon® Conservatory Roofs
Solicon® Conservatory Roofs, 49 Station Road,
Polegate, East Sussex, BN26 6EAEmail
Email: enquiries@scroofs.co.uk
Phone: 01323 382898
If you are dissatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or call 0303 123 1113.
